Refund, Return & Cancellation

Last Updated: September 2026

At Urbanmode, we want you to love what you order. If something isn't right, let us know. This policy outlines how you can cancel an order, return a product, or request a refund.

1. Cancellation Policy

We understand that you may change your mind. You can cancel your order under the following conditions:

  • Before Dispatch: You can cancel your order anytime before it is dispatched from our warehouse. The full amount will be refunded to your original payment method.
  • After Dispatch: Once an order has been handed over to our courier partner, it cannot be cancelled. You will need to accept the delivery and initiate a return request.

2. Return Policy

We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 7 days of delivery, provided the following conditions are met:

  • The product must be unused, unwashed, and in its original condition.
  • All original tags, packaging, and accessories must be intact and attached.
  • Certain items such as innerwear, accessories, and promotional/sale items may not be eligible for returns due to hygiene reasons.

3. Refund Process

Once we receive your returned item, it will undergo a Quality Check (QC):

  • If the product passes the QC, we will initiate your refund within 5-7 business days.
  • Prepaid orders will be refunded to the original payment method (Credit/Debit Card, UPI, Net Banking).
  • For Cash on Delivery (COD) orders, you will be asked to provide your bank account details or UPI ID for the refund transfer.
  • Please note that initial shipping charges (if any) are non-refundable.

4. Exchanges

If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product. We currently do not offer direct exchanges to ensure faster processing.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Share clear photos of the product and the packaging, and we will arrange a replacement or a full refund at no extra cost to you.

6. Contact for Support

To initiate a cancellation, return, or if you have any questions regarding your order, please reach out to our support team: